Find answers to your questions here Triaba Ghana

Here you will find answers to the most common questions about Triaba Ghana and how our survey panel Works - Paid Online Surveys.

If you can not find what you are looking for, send us an email.

 

What do I need to do to start receiving free paid online surveys?

All you need to do to get started is to fill out the short signup form on the homepage of our website and click "submit". Then, check your email and confirm that you have subscribed to Triaba by clicking on the link provided in the email that we will send you. It's that simple.

When should I expect to receive my first paid survey?

You should receive your first paid survey shortly after you have submitted your information through our signup form. The survey will be sent to the e-mail address that you provided on the signup form. You are eligible from the very moment you sign-up to receive surveys. Therefore you could receive an invitation right away. Generally speaking however, you should receive your first survey within two or three weeks. It really depends on your profile information and the current needs of the Organizations.

What exactly will Triaba Panel send me?

Triaba will send you e-mail invitations to paid surveys.

How much money will I earn for completing a given paid survey?

The money earned for completing a survey depends on the survey and on the company for whom you are completing the survey. Usually, the longer the survey, the greater the pay. In general, the amount will vary between 0.25 and 6 $ or more for each survey that you complete.

How will I get paid and by whom?

You will get paid by Syno to your panel account.

Will all surveys pay cash?

You can choose to be paid by PayPal or order a Gift Voucher from Tremendous/GCodes. See the Payment section for more information about  payment options.

Recommendations for how to answer surveys

We kindly ask that members read each question carefully, review all answers before making a selection, ensure you are fulfilling all the requirements correctly before proceeding to the next page, take your time, and do not speed through the pages or the survey as a whole.

Clients love detailed feedback they can use for their studies! If asked to provide your thoughts (typed answers) on a subject, give thoughtful answers, go into as much detail as possible, rather than typing a few words/lines, providing answers that do not make sense or answers that do not pertain to the question presented to you.

Enter real information that is your own. Try not to repeat the same answers such as "Don't Know/None of the above" all the time unless it actually applies to you. Please try to limit your selections to those that apply to you personally and/or those in your household (not the entire family).

How To Make A Payout

To make a payout you first need to choose a payout method.

1. Login to your account.

2. Click on “My earned points”.

3. In the bottom left hand corner click on “Change your choice of payment”.

4. Choose the payment option that you wish to use from the drop down box.

5. Click “Update”.

How To Recover Your Username/Password

If you have forgotten your password, please go to the panel login site and click on “Forgot your password?”. You then will be prompted to enter your email address that you use to receive surveys. A reset code will be sent to your email which enables you to create a new password. 

Please be patient as emails will take a few minutes to reach you.  

If the email does not arrive, please check your spam/junk folder. Many spam filters will put legitimate emails in the spam filter. 

If you have forgotten your Username or Password please follow the steps below.

1. Click on the log in section  

2. Click on the link “Forgot Password?".

3. Enter your email address that you receive the surveys to.

4. Click on the grey box "Reset Password".

5. A reset code will be sent to your email address. 

6. Copy the code and paste it in the log in portal

 

ACCOUNT:

How do I log in to my panel account?

please go to the panel login site and click on “Log In”. You then will be prompted to enter your email address that you use to receive surveys.

After you have completed a survey you will find the login link to your panel on the end page of the survey. 

The login link to Triaba is also attached in your welcome email when signing up to the panel.  

We recommend that you save the login link as a bookmark on your browser so that it is always easy for you to access. 

 

What if I want to cancel/unsubscribe?

You may unsubscribe from Triaba at any time. Log in to your panel account and simply follow the steps to unsubscribe and we will stop sending you any future e-mails immediately. You can also fins a unsubscribe link in every email with a survey invitation. If you click on this link, you are automaticly unsubscribed from our panel.

To close your panel account either: 

1. Login to your account

Click "Your Profile"

Click "Update Profile"

Select "Close Account"

2. Enter your password and click "Close Account

Click the “Unsubscribe” link in the survey invite.

If you cannot find the unsubscribe link, please contact Triaba for account queries (membersupport(at)synoint.com).

 

Payments

Payments process within 1-5 business days, however, panelists should allow a minimum of 5 business days for the payment to reach their PayPal account or a Gift Voucher. 

 

Why have points been deducted from my account?

Negative incentives can occur when someone completed a survey in a manner deemed inappropriate (bad or untruthful). We will not share with you which questions proved to be problematic for our clients. Below are some ways clients define “bad” or “untruthful” responses

 

Survey Speeding

Every survey executed has an estimated time to complete. If you complete a survey in a time frame that does not fall within the range that is acceptable you will not qualify for the survey, receive an incentive and may be terminated from the panel.

 

Inconsistent or Inaccurate Answers

If you provide answers that are not accurate and or inconsistent in any manner whatsoever you will not qualify for the survey, receive an incentive and may be terminated from the panel.

 

Red Herring questions

Clients, at times, will put questions in the survey multiple times or demand that you choose a specific answer to ensure you are being truthful and/or reading the entire survey question. If our client should find that your responses are unacceptable as per the red herring directive you will not qualify for the survey, receive an incentive and may be terminated from the panel.

 

Open End Questions

At times clients will have a section within a survey that requests respondents to fill in their answers by writing them in, rather than selecting an answer from a set of pre-identified responses. If a response in Open Ended question is considered to contain language that is inappropriate, non-sensible, or not fitting for the question you will not qualify for the survey, receive an incentive and may be terminated from the panel.

 

How do I view my account balance?

To view your balance, log in to your panel account and click on "Rewards".

 

How do I change my email address?

To change your email address, log in to your panel account. 

You will find your settings on the right side once you have entered your account. 

Scroll down through the settings until you reach your email address.

Click the blue arrow

Enter your new email address

Enter your password   

Click "Update" 

You will then receive a confirmation message that your email address has been changed.

Please note: For security, redeeming your rewards will be disabled for 7 days after this change. Changing your email will also log you out of all devices.

 

 

How do I change my password?

To change your password, log in to your panel account. 

You will find your settings on the right side once you have entered your account. 

At the bottom of the settings you will be able to click “Change password”. 

Enter your current password   

Choose a new password 

Click "Update" 

You will then receive a confirmation message that "Your password has been changed”.

Changing your password will also log you out of all devices.

 

 

How do I edit my profile information?

You will find your settings on the right side once you have entered your account. In this section you will be able to update your profile information.

 

Updating profile Questions - Benefits

Questions about yourself and your lifestyle are often asked when you login to your account as well as at the start and end of the surveys.

To help us find you the most relevant surveys possible, greatly increasing your chance to complete surveys, it is important that you answer these as accurately as possible.

Frequently updating your profile questions, where anything has changed, will also help us display surveys to you where opinions are being sought from people with your background.

 

REWARDS

How To Make A Payout To PayPal

If you do not already have a PayPal account please go to https://www.paypal.com and open an account. It is important that your PayPal account has the same email address as the email address you receive surveys to. If you already have a PayPal account with a different email address, it is possible to connect the one you use to receive surveys as PayPal does allow up to 8 email addresses in total to be associated with 1 PayPal account.

 

How to request a Tremendous PayPal payment

You can request a payment once you have earned 12.50. To request a payment, click "Redeem" and then select PayPal.

Payment processing time

Please allow 3-5 business days (workdays) for your payment to be processed. If this is your first transaction, it will take 10 days for your payment to be processed.

Note: Payments will not be processed on weekends and holidays.

 

Payment status

Pending: We have received your request. Please allow 3-5 days for processing.

Under process: The payment is currently being processed. You should receive your email with the claim URL link within 24 hours.

Successful: The payment has been processed. Please check your email account for the payment email containing your claim URL link.

Failed: The transaction failed. Please contact support for more information.

 

How it works

1. You initiate the payment request.

2. You will receive an email from Tremendous with the claim URL link (3-5 days).

3. You click on the claim URL link (or copy and paste it into your browser) and complete the payment request through Tremendous.

For questions or issues contact Tremendous at help(at)tremendous.com

 

Payment solution is not available for the moment, please try again later.

This message is seen when PayPal is trying to connect to your panel account. You will see your attempted transfer as “FAILED”. Please wait 2 to 4 days before re-attempting the transfer. The connection will correct itself and allow the transfer to take place. If status is Failed, you must contact us here membersupport(at)synoint.com.

 

Tremendous:

Tremendous has a catalogue featuring over 1000+ rewards in 200+ countries. 

To view the rewards available in your country please visit this page: https://www.tremendous.com/catalog/ 

 

I requested a payment but I did not receive it

Have you waited enough time for your payment to arrive?

Please allow up to 5 business days for your payment to process.

 

Have you checked your email folder?

When your payment transaction has been processed you will be sent an email from the panel you redeemed your reward alerting you that you have received a payment. Please check your inbox of the email address you signed up with for Triaba, including any spam/promotions folders. 

 

*After trying the above suggestions and waiting the recommended time, if you require our assistance, please do not hesitate to reach out to us and we will be happy to look into it for you.

 

How do I redeem my rewards?

To redeem your rewards, log in to your panel account and click on "Rewards". If you have reached the minimum level to make a payout you will be able to select your preferred payment method from the list of available options for your panel.

Click on the "Redeem" button and then "I agree". Your payout transaction will then change to status "pending" in your payment activity. Once the payment is processed and sent to you the status will change to "success". 

Please allow up to 5 business days for your reward to be processed. You should look out for an email with your reward (remember to check your spam/promotions folders). Once the payments have processed, they will show on the Rewards section in your account.  

If you have followed the above steps and you haven’t received your reward or there’s an issue with it.

 

What should I do if I haven’t received my reward payment?

Please remember to allow up to 5 business days to receive your reward payment before reaching out for help. If it is your first payment, allow up to 10 business days to receive your reward payment.

Make sure to check the inbox for the email address you have signed up to the panel with, including any spam/promotions folders.

If you still haven’t received your payment after this time, the first thing to work out is who should be providing support to you. 

I redeemed a reward, can I change it?

Unfortunately, once a reward has been redeemed we are unable to exchange it, refund it, or cancel a pending transaction.

For future payments, please check your panel account for other payment options that may be available for you to redeem your rewards.

 

How to claim your Amazon Gift Code

Our Amazon rewards are fulfilled By Virtual Incentives and will be delivered to your inbox in the form of a claim URL. You will need to follow this link and then take one extra step to receive your Amazon Gift Code. This ensures that only you will be the one to see the actual Amazon Gift Code.

How to redeem 

Click or copy/paste the claim URL as shown in the email.

You will be sent Virtual Incentives to activate the reward.

Click on 'Activate My Reward'

The Amazon gift code will be shown and can be redeemed on Amazon.

Example of the reward email you will receive.

In the below example, 'LINK' will be your claim URL

 

Please note: We encourage panelists to claim their rewards at their earliest convenience. The claim URL link that we provide is valid for 90 days from the date of order and will expire after 90 days. However, if you go to the page and select 'Activate My Reward' the actual Amazon gift code shown will be valid per Amazon's terms, please either apply the gift code to your Amazon account or make note of it. 

If your claim URL link has expired, please reach out to Virtual Incentives directly so they may assist you further. Email: support(at)virtualrewardcenter.com

 

I requested a Amazon payment but I did not receive it

Please find below the most common reasons why you may not have received your Amazon payment from Syno.

 

Have you waited enough time for your payment to arrive?

Please allow up to 5 business days for your payment to process. First payout? Allow up to 10 business days.

 

 

Have you checked your email folder?

When your Amazon payment transaction has been processed you will be sent an email from the panel you redeemed your reward alerting you that you have received an Amazon gift card. Please check your inbox of the email address you signed up with for the panel, including any spam/promotions folders. 

*After trying the above suggestions and waiting the recommended time, if you require our assistance, please do not hesitate to reach out to us and we will be happy to look into it for you.

 

What do I do if my Amazon claim link is expired?

We encourage panelists to claim their rewards at their earliest convenience. The claim URL link that we provide is valid for 90 days from the date of order and will expire after 90 days.

If your claim URL link has expired, please reach out to Virtual Incentives directly so they may assist you further. Email: support(at)virtualrewardcenter.com

 

GCodes

In order to register with GCodes, you need to redeem your balance using the payment option available of GCodes. After redeeming you will receive your code/claim URL through your email (remember to check your spam folder as well) that will direct you to the GCodes website, you will be prompted to redeem the code and will then be able to register the account. 

More information can be found in their FAQ: https://app.g.codes/faq

For assistance with registering, account issues, or redeeming your code you can contact GCodes directly here: https://app.g.codes/support 

 

I requested a GCodes payment but I did not receive it

Please find below the most common reasons why you may not have received your GCodes payment from Syno.

 

Have you waited enough time for your payment to arrive?

Please allow up to 5 business days for your payment to process. First payout? Allow up to 10 business days.

 

 

Have you checked your email folder?

When your GCodes payment transaction has been processed you will be sent an email from the panel you redeemed your reward alerting you that you have received a GCodes gift card. Please check your inbox for the email address you signed up with for the panel, including any spam/promotions folders. 

*After trying the above suggestions and waiting the recommended time, if you require our assistance, please do not hesitate to reach out to us and we will be happy to look into it for you.

 

I requested a PayPal payment but I did not receive it

Please find below the most common reasons why you may not have received your PayPal payment from Syno.

Have you waited enough time for your payment to arrive?

PayPal payments process within 1-5 business days, however, please allow a minimum of 5 business days for a payment to reach your PayPal account. 

 

Have you claimed your PayPal payment?

When a PayPal payment has been processed on our end, you will receive an email from PayPal (check your email, spam/junk folder as well) for the notification alerting you that Syno International has sent you a payment and to claim it. PayPal payments need to be approved/claimed within 30 days. If 30 days have passed and you still did not claim the payment, PayPal will reverse the payment back to Syno. Please reach out to us, we can verify with PayPal that the payment has been returned, we will then credit the funds back to the panel account you redeemed on. 

 

Could your PayPal account have an issue? 

It is possible that your PayPal account could have an issue that is preventing you from claiming your payment, please reach out to PayPal to ensure all is fine with your account. If you are still unable to claim the payment, please reach out to us, we will confirm with PayPal that the payment is either unclaimed or has been canceled, and we will then return the funds back to the panel account you redeemed on. 

If you were able to claim the payment but it is not appearing in your PayPal accounts balance, please reach out to PayPal to find out why they are not posting the completed payment to your PayPal balance and try to resolve any issues there might be with your PayPal account as the payment was successfully sent on our end, and the issue you are experiencing would need to be resolved with PayPal.

If you are unable to resolve the issue with PayPal you could try seeing if they can cancel the completed transaction, if they are able to cancel it and we verify with them that the payment has been canceled and returned to Syno, we will return the funds back to the panel account you redeemed on. 

 

Are you sure you are using your correct PayPal account?

All PayPal payments are paid out to the PayPal account with the same email address that is registered with the panel used for receiving surveys. Please view the article below for additional information.

*After trying the above suggestions and waiting the recommended time, if you require our assistance, please do not hesitate to reach out to us and we will be happy to look into it for you.

 

SURVEYS

Survey Statuses:

What does "Technical terminate" mean?

If you have received a "technical terminate", this occurs when the survey is set up to be taken only on a standard desktop/PC and you might have attempted the survey on a mobile device. The same rule applies if the survey is compatible with a mobile device but it has been attempted on PC/Desktop.

It is also a possibility that the survey requires a flash player and your system is not compatible.

 

What does “Survey closed” mean?

If you receive the message “survey closed” this means that the survey has enough responses within a certain target group, or the project has been completed.

We encourage people to answer at their earliest opportunity to increase the potential to enter and complete the survey before it closes.

Some surveys automatically close due to inactivity, typically after 10-15 minutes.

 

What does "Quota Full" mean?

If you receive “quota full” the survey is normally already full of respondents within the same target range.  

This can either be before the start of a survey, which is normally indicated as closed, or sometimes in the early part of a survey where certain criteria within the survey becomes filled (for example, within a certain age bracket).  

This varies at the rate any given survey is responded to and the overall amount of responses needed by different people to fill a quota. For this reason we encourage participants to answer at their soonest possible opportunity. 

For surveys that you receive a “quota full” message they do not count as completed surveys and no rewards are earned, as the information is not used.

 

What does "Timed out" mean?

"Timed Out" status if they quit the survey halfway or if they were not redirected to the actual Syno end pages.

 This will be set to the correct status by our project managers, once they confirm this with our client upon project closure.

Hence, if this panelist has actually completed this study, he/she will be set as complete and full incentives will be added to the panel account.

 

What is a "Screen Out"?

The surveys you receive are usually looking for the specific opinions of a very set group of people. If we don’t already know this information we will ask a few questions at the start of a survey to make sure that it is relevant to you. If it isn't you may be 'screened out' or get a message that you haven't qualified for the survey on this occasion.  

Rather than consuming your time on answers that cannot be used the survey finishes early (normally within the first few questions).  

This can happen from time to time, even if you have originally been selected to take part, as some surveys require more specific information than the system can initially provide.

 

Survey Participation

Did you see an error message at the end of your survey?

Did you recently complete a survey but hit an error page at the end of the survey informing you to contact the Cint member support? 

Upon review and confirmation of the completion, the reward will be added to your panel account. Please be aware that it can take up to 4 weeks until the project is set to close. 

Feel free to reach out to us after the 4 weeks have passed to confirm the status of the reward. In order for us to help as efficiently as possible, please make sure you save the original survey link, the panel name and any details about the survey length, subject matter, and reward.

Please note: If you did not receive an original survey invite link please include the Respondent GUID information that was shown on the error page you received. If you do not have the Respondent GUID information please provide us with the date and approximate time (including time zone) of the survey along with the additional details outlined above.

 

Can I change the language of a survey?

The surveys are always in the language of the country you are based in.

Unfortunately, unless a survey has offered the respondent an option to complete it in a different language, it is not possible to change the language of the surveys.

 

Why am I unable to complete the survey I was invited to take?

Surveys are sent automatically when your profile best matches the requirements for the survey.

If you are not suitable for the survey that you were originally selected to take part in, this can be because some surveys require more specific information than the system can initially provide.

Rather than consuming your time on answers that can't be used, the survey finishes early (normally within the first few questions).

 

What is a "Postcode" and why does a survey ask for it?

Postcode, post code or postal code (commonly referred to as a zip code in the United States) is used for sorting mail into geographical zones within a city or town, however, Ireland's Eircode is unique to each residential or business address.

Postcodes can be in various formats that may include a series of letters or numbers or both combined, for some countries, this may also include spaces or punctuation. The postcode would be included in an address for the purpose of receiving mail (letters, bills magazines, etc.) to a person's home or their local postal services office.

Why do surveys ask for a postcode? 

Market research companies create targeted surveys in hopes of reaching specific demographics for their studies, location is one aspect of the demographics used as many surveys are location specific and require responses from residents of their target area.

 

Why was I paid less than stated on an invitation & put into another survey?

This typically occurs when you were invited to a survey that may have closed, reached its quota for people matching your profile, or was disqualified shortly after you started it and you were routed /invited/ to another survey that was more suitable for you. You were informed about incentives and asked to accept or decline before the start. Since you accepted it, after completing you were rewarded properly to what was stated in the description for that particular survey.'

 

I completed a survey, why did I not receive credit?

Market research companies create targeted surveys in hopes of reaching specific demographics for their studies. If your profile or responses don’t meet the specific niche they are looking for, you will get screened out or disqualified from their survey. In some cases, a survey can reach its quota while you’re in the middle of completing it, and at the completion of the survey you will not receive credit because it will be considered “Quota full”.

We recommend accessing the survey as soon as possible to ensure the chances of approval.

If you have spent a lot of time on a survey and have not been rewarded, send an email to Triaba at membersupport(at)synoint.com. We need following information to help you;

1) Date/Time you answered the survey

2) Topic of the Survey

3) Rewards

4) Time used

5) If you have the survey link and/or a screen shot showing the error, attach it to the email.

 

Why do I not receive any surveys?

Surveys are sent automatically to your email address when your profile matches the requirements of the survey. You can also log in to your panel account to check for more surveys.

We recommend that you take some time to complete or update your profile with up-to-date information so it’s easier for us to match your profile with surveys. 

When updating your profile, you also have the opportunity to select your optimal survey frequency. The frequency may also vary depending on the needs of our clients.

 

How often do I have to participate?

To remain an active panel member, we recommend that you participate frequently in surveys that are sent to you. Participation is voluntary and if you decide not to participate in a survey simply click on the decline link. 

 

What kind of surveys will I be asked to participate in?

As a panel member you will be invited to surveys which cover a wide range of topics, length and engagement.  

Surveys are automatically sent when your profile matches the requirements of the survey.

 

How many surveys should I expect to receive per month?

This may vary depending on your profile (i.e. your gender, your location, etc) and the needs of our clients. Normally from 1 to 20 surveys per month.

 

How much do I have to pay for this service?

This service is offered to you by Triaba Survey Panel completely free of charge. We will never ask you for any money in any way. No catch.

 

I want to receive more surveys and earn more money.

The more profile information you provide when you register, the more likely you are to receive survey invites. On registering we also ask how frequently you would like to participate. We aim to match the number of surveys with your interest in completing surveys.

OTHER Questions

My account have been blocked. Why is that?

Syno has multiple quality measures in place designed to prevent fraud. Common reasons a panelist may be initially banned include:

1. Quality control issues

2. Incomplete or inconsistent information

3. Multiple accounts and/or fraudulent activity

4. Rejected surveys / fraudulent status

5. Using high-risk connection (VPN/Proxy)

Panelists may be flagged for one or more of the above reasons so it is important to have a good survey-taking practices to prevent an account from being flagged.

 

Bad GEO-IP

The reason for Bad GeoIP in some of the survey is due to the detected ”Unknown/Private IP" address. This is not allowed in our system. The IP address must be visible otherwise panelist won't be able to participate in future surveys.

It also might be the browser panelist is using to access. Below are some more of the common causes of this type of issue.

Applications: Googlebot, Hotspot Shield VPN for iOS, Media Insiders, Consumer Input Mobile, Mobile Expressions, Anchorfree/Anchorfree Hotspot Shield for iOS, Reality Mine for iOS, Savvy Connect, Freedome, Mobile Rewards, EOVC, Survey Savvy, and Nielsen Web Panels.

Browsers: Photon Flash app, Phoenix Browser, Opera Mini/Opera, UC Browser, Puffin Browser, Google Mobile, Silk, Tor, and Edge

VPN: ZenMate, Hola Plus, Microsoft Azure, Amazon Private VPN and personal VPN

Other possible causes: Torrenting, Streaming, Web monitoring software (Examples shown in offers above), Antivirus/Web protection software.

If you get a message that you are using an invalid email address, check that your Browser accept Cookies (Including third party Cookies). You can also try to use another Browser to see if this helps.

 

I have tried to log in to my panel account, but I fails. Why can't I log in?

Username or password is wrong, invalid, or un-recognised

Make sure that:

- There isn't a typo in your username or password.

- You've entered your full email address. For example, "username@gmail.com" instead of "username@gmail."

- Caps lock is turned off.

- Your keyboard is in the right language.

- Refresh your browser and try signing in again.

Cookies must be turne on to use Your Triaba account. Turn on cookies, then try signing in again.

 

If you're still getting an error message, here are some possible solutions. Try each one, then try signing in.

1. Open a new browser window.

2. Clear your browser's cache and cookies.

 

Clearing your browser’s cache and cookies means that website settings (like usernames and passwords) will be deleted and some sites might appear to be a little slower because all of the images have to be loaded again.

The security program might have stopped you from using Triaba. Contact the program's support Center and ask how to use their program without blocking Triaba Access.

Please check the following settings on your computer:

•Ensure that cookies are enabled

•Ensure that ISP settings are not blocking access to our website

•Ensure that your browser does not block access to our website

•Ensure that your anti-virus settings accept our website

•Ensure that your firewall settings accept our website

•Ensure that you add the panel web site as a Trusted Site on your internet browser

•Passwords are case sensitive and check that your Caps Lock is switched off

 

Can you not see Our log in portal?

Enable JavaScript in your browser to see the portal.

 

Should I send my password and/or username to Triaba when something is wrong?

NO!! You shall never give away your log in details. Not to Triaba or to anyone else. We don't need your password or username. We will use other information to find you in our system when you contact us.